Adding Value to Every JCC, Everyday
Title: Judaism 101: Cycles, Celebrations and Sayings
Date: Thursday, June 20, 2013 at 2 pm eastern, 1 pm central, 12 pm mountain, 11 am pacific
What: Webinar
Trainers: Robyn Faintich
Target: All JCC Staff
Fee: Free
Descriptions:
Registration: https://attendee.gotowebinar.com/register/8512546915676263168
Title: Creating a Culture of Safety in JCCs
Date: Thursday, June 20, 2013 at 3:30 pm eastern, 2:30 pm central, 1:30 pm mountain, 12:30 pm pacific
What: Webinar
Trainers: The Redwoods Group
Target: JCC Executive Directors & JCC Board Presidents
Fee: Free
Description: Key to leading any change in your belief and investment in the effort, followed by your guidance and inspiration to the staff inside your walls. The webinar will highlight the key ares of risk at JCCs face and how those risks should be addressed. It will also provide an opportunity for you to ask questions of our expert panelists.
Registration: https://attendee.gotowebinar.com/register/280448383839426304
Title: The Redwoods Group – The State of Aquatics 2013
Date: Wednesday, June 26, 2013 at 1:00 pm eastern, 12:00 pm central, 11:00 am mountain, 10:00 am pacific
What: Webinar
Run By: The Redwoods Group
Target: Aquatics Directors
Fee: Free
Description: The State of Aquatics 2013 Webinar presented by The Redwoods Group. We encourage you to have your aquatics staff participate.
Registration: http://redwoodsgroup.com/state-of-aquatics-2013/
Title: Improving Customer Satisfaction through Informal Conversations; An Interactive Program to Help JCCs Improve User Engagement
Date: Wednesday, July 17, 2013 at 2 pm eastern, 1 pm central, 12 pm mountain, 11 am pacific
What: Webinar
Trainers: Andy Paller, Director, JCC Excellence: Benchmarking and Joy Brand-Richardson, Director of Training, JCC Association
Target: AEDs, Program Directors, HR Directors & Department Heads – must have 2 people in the room to fully participate.
Fee: Free
Description: We know from the Benchmarking results that staff can dramatically improve customer satisfaction and membership retention through their interactions. This is especially true around informal conversations and encouraging users to try other JCC programs (cross-selling). Yet maintaining high performance levels requires ongoing, active training and reinforcement.
This webinar is designed with a focus on Assistant Exec, Program and HR directors and Department Heads. This session requires participation by 2 or more people from each JCC. The webinar will include opportunities for participants to actually learn and practice training others in this area, and to share their feedback and suggestions.
Participants should plan to view the webinar together in the same room. Participation will give you the tools to boost your JCC’s performance and information to share with your entire staff.
Registration: https://attendee.gotowebinar.com/register/352303667714956544
For updated information, check the Biennial website.
